- Do you have physical stores in metros?
Sir, we are manufacturers and a D2C brand and don't own physical stores. Our products sell on Amazon, Pepperfry, Woodenstreet and internationally on Etsy. You are most welcome to come on a video call and check the product. Also for your convenience, a video of the product is placed on the product page. Because of our online presence and selling directly to customer, retail prices are substantially lower than a showroom price.
- Do you offer EMI options?
Yes, EMI facilities are available for 3/6/9 months through Artociti Easy EMI.
- How do you handle damage during transit?
We use robust packaging for both domestic and international orders to minimize damage.So there is no chance of any damage. There might be some minor color chip off, which is very easy to fix on site and we send a repair kit. However if it gets damaged then please share us unboxing video and we provide free replacement also.
- Do you offer discounts or special offers?
Yes, you can avail a 10% discount on orders above Rs 5000/- during checkout on our website.
- Where is my order?
Your shipment has been dispatched, and it typically takes 7-10 days for delivery. Tracking details are provided.
- What if there are no tracking updates?
Please allow up to 7-10 days for delivery. Contact us if there are no tracking updates beyond this period.
- Is urgent delivery by air possible?
Yes, we offer air services for urgent delivery, but additional charges apply. Please contact our team for priority charges.
- Is resizing or custom sizing of Murals possible?
These are sculptures and come out of a mould so resizing is not possible. You may go for custom work but charges would be high. Almost 3 times the regular charges as we will have to create a clay model, then create a mould and do the final casting. The whole process can take 30-45 days.
- Can I get additional discounts?
A 10% discount is already applied for orders above Rs 5000/- during checkout.
- How can I access your product catalog?
You can directly purchase products from our website at artociti.com. For any assistance, feel free to contact us.
- How are not ready to hang pieces installed?
Sir we make drills on the corners and sides of the mural and you just have to hire local handyman or carpenter and screw it on your wall.We provide guidance for installation via local handymen or carpenters. Additionally, we offer a care package for on-site touch-ups if needed.
- How can I place an international order?
International shipping charges vary, so please confirm with us. Once agreed upon, share your shipping and billing address for manual order creation.
- Can I order Murals for Elevation?
Yes, you can place an order with specific instructions for outdoor use. We will supply it without plywood on the backside, and local installation is required.
- What materials are canvases made of?
Canvases are printed on 380 gsm polycotton canvas and printed using canon canvas special printers with Lucinda ink technology where prints are meant to last for 100 years (As claimed by Canon). They are meant to be used indoors.
- What are Relief Murals made of?
Relief Murals/Wall Sculptures are made of Fiberglass (FRP) and these can last easily over 100s of years. It’s the same material with which car body parts like bumper are made. Colours are protected with melamine coating and will last for 15+ years in indoor and 7+ year in outdoor setup. They can again be repainted.
- What is the order processing and shipping time?
Our standard processing time is 3-6 days depending on the size of the piece. As manufacturers, we keep these pieces in semi ready state and finishing is always done after order confirmation to accommodate minor customizations requested by our customers. Processing time on ultra large size pieces can take up to 9-10 business days.
We ship our items through reputed courier companies like DTDC and Delhivery. Once shipped, our pieces will reach your doorsteps at approx. 7-10 days.
- What happens if my shipment's order value is above Rs 20,000/-?
Our team will confirm the order via call. For COD orders above Rs 20,000/-, prepayment may be required due to courier restrictions.
- Are Ready to Hang Murals/Canvases available?
Yes, they come ready to hang with clamps/hooks provided at the back for easy installation.
- Is framing possible for all pieces?
Unfortunately, pieces with high relief on the edges cannot be framed.
- Where can I find installation videos?
Installation videos for specific sizes are available on our Instagram page 'artociti'. https://www.instagram.com/reel/C0bfTnERpf0/?igshid=N2ViNmM2MDRjNw==
- Why do rates differ for different colors?
Different colors require varying techniques and care, leading to differences in pricing.
- Is there a risk of color fading?
Our murals are are protected with melamine coating and are durable for indoor and outdoor use. They can again be repainted.
- What is your warranty & return policy?
Our products are covered under a standard return and replacement policy. If any damages occur during transit, please highlight them post-delivery. We will provide a suitable resolution, including a free replacement of the damaged item. For more details, visit our [Cancellation and Return Policy here: https://artociti.com/pages/cancellation-and-return-policy